Straight up we were not expecting to get real-estate service like we did. Our hesitation was once we started conversations with an agent we would be continually called & bothered till we gave in. Not so. After we made the initial contact with Cutcliffe Mulgrave office, Nicky replied in email confirming property details saying “let me know when you are ready & we can move ahead. From the beginning Nicky was clear that the decisions were ours & she would work with us till the end & that was how it played out. We had a unique property & we were unsure about a number of aspects on the sale. Nicky’s calm approach was an asset to balance what was at times an emotional ride in selling our property. During this process & at our request, Nicky kept us up to date with comparable property sales in our area along with detailed information regarding online enquiries. From “open homes” right through to the final negotiations with the purchaser & conveyancers Nicky was happy to be with us all the way.